Thaum txhua yam ntawm koj qhov chaw ua haujlwm xav tau yog ib txoj kab yooj yim hu lub siab teb, nws yuav pab tau kom muaj qhov nrawm nrawm ntawm tus nqi thiab dab tsi txhua qhov chaw hu software software cov chaw muab kev pabcuam. Peb txiav txim siab los tso qhov tsis zoo ntawm qhov peb pom tias yog qhov peb meej tshaj plaws hu ua nruab nrab software program https://medium.com/voiptime-cloud-official-blog/why-do-you-need-a-customer-service-call-center-e2465cc6dc26 cov xa khoom tawm muaj, thiab tshuaj xyuas lawv ib sab. Txheeb xyuas peb txoj kev xaiv 99 rau kev sib piv ntxiv nrog cov muab muag ntau dua.
Tsis yog sau ntawv hauv e-mail lossis mus ncig yuav khoom, cov neeg tuaj yeem tsuas xaiv lub xov tooj, qhia rau tus neeg saib xyuas lawv cov teeb meem, thiab tau txais kev txiav txim siab. Coob tus neeg pom zoo muab cov kev pabcuam zoo li cov sib txawv hauv nruab nrab vim tias nws muab kev pabcuam sai thiab xaiv cov kev xaiv. Qhov no txhais tau tias lawv tuaj yeem ncav cuag cov kev cia siab nrog cov kev pabcuam, lossis lawv tuaj yeem ua raws li kev txhawb nqa ib txwm thiab teb rau kev hu xov tooj.
Cov chaw hu nyob qhov twg
Mus nrog cov ncaj ncees pheej yig dua, Sib tham sib txawj ntse muaj lawv tus kheej lub npe nruab nrab software nqi lub platform, ntawm tus nqi txawm tias tsawg dua li RingCentral's twb tsim nyog nqe kev tsim kho. Thaum lub sijhawm nqi, kev pab cuam, xa mus thiab huab network yog dealt nrog los ntawm RingCentral lawv tus kheej, lub software tau ua dhau los ntawm InContact, ib ntawm cov npe loj dua hauv lub tsev hu ua plawv. Yog li RingCentral tiag tiag muab ib qho kev nyiam tshaj plaws ntawm txhua lub ntiaj teb, kev lag luam tseem ceeb software program nrog lub network muaj zog, thiab yooj yim kom paub nqe nrog peb sib txawv phiaj xwm hom phiaj. Ntau dua li tsis, tej zaum nws yuav yog qhov kev ua haujlwm nyuaj los sib sau sab nraud kab hu xov tooj lub plawv software tus nqi lus, thiab lub sijhawm ua haujlwm ntev kom tau txais nqe lus.
- Tom qab tig mus rau hauv kev tshaj lij hauv cov qhua tuaj noj mov los yog muag tag nrho, koj tuaj yeem txav mus rau qhov chaw zoo-them nyiaj nrog cov xuab moos tsim nyog ntau dua.
- Raws li Cisco Tus khub Kub, peb cov kws tsim txuj ci yog cov kws pab tswv yim hauv lub platform thiab tsim qauv, ntaub ntawv, xa, thiab kho koj cov kev daws teeb meem kom haum koj cov kev xav tau.
- Cov neeg yuav khoom yuav lees paub qhov txawv thiab tseem yuav muab siab npuab koj txoj kev lag luam thaum koj hais tiag los saum toj no thiab dhau los rau lawv.
- Qee zaum cov neeg muab kev pabcuam rau cov qhua tuaj noj mov tsis muaj kev xaiv txawm li cas los xaus qhov kev txiav txim thiab taug qab sai li sai tau thaum lawv tau txais cov ntaub ntawv ntxiv.
- Tau kawg, koj tuaj yeem txhim kho koj cov nqi rau $90,000 los ntawm kev ntxiv hauv thiab BlackBerry.
Video rooj sib tham, tso saib sib faib, lub npe paub daws teeb, thiab cov digital whiteboard yog txhua qhov muaj nrog cov koom nrog pub dawb. Plaub tus qauv hu tau kho tsis dhau qhov kev daws teeb meem thiab qhov ntsuas tsis khoom rau tus sawv cev triple tus neeg hais lus lub sijhawm. Powered by Tswv yim AI, Five9 pab rau cov neeg sawv cev los muab cov neeg yuav khoom siv hauv xov tooj, email, sib tham, txawb, kev thiab ntau yam ntxiv. Chaw Chav Ua Haujlwm, cov kev sib tham ua vis dis aus tshiab rau cov neeg siv lag luam Facebook, ntog xav tau cov neeg sib tw ntawm cov kev xaiv. CTI (khoos phis tawm-xov tooj sib xyaws), lossis feem ntau pawg “khoos phis tawj xov tooj,” yog kev siv computers txhawm rau hu xov tooj.
Thaum RingCentral, TalkDesk, thiab Kev Sib Tham Sib Tham tsis yog cov neeg twv txiaj hauv qhov chaw nkaus xwb, lawv tsis muaj ib tug ntseeg muab tej zaum tus nqi tshaj. Nrog lawv tus kheej heev lub platform, Kev Sib Tham Sib Txheeb Zoo li pom tias yog qhov muaj zog rau cov kev lag luam hauv nruab nrab ntawm saib seb qhov twg yog qhov hu ua nruab nrab, lossis tseem muaj qee cov ntsiab lus tiv thaiv tau zoo heev hauv lub siab.
Skype tsis muab cov naj npawb rau cov neeg siv sib tham, txawm li cas los xij cov neeg tuaj yeem tuaj yeem yog ib feem ntawm cov rooj sib tham hu los ntawm lub desktop dawb lossis xov tooj txawb apps. Skype rau Kev Ua Lag Luam yog lwm qhov kev xaiv zoo rau kev hu xov tooj sib tham thoob ntiaj teb. Nws tso cai rau cov kev txwv tsis pub dhau ib hlis dhau ib hlis nrog rau kev sablaj dawb hu rau ntau li ntau tau 10 neeg.
