Lapho zonke izidingo zakho zomsebenzi ziphendulwa impendulo yenhliziyo elula, kungasiza ukuhlephula okusheshayo kokubukwa kwamanani nalokho okunikezwa ngumhlinzeki wohlelo lwesikhungo ngasinye sokushaya. Sinqume ukubeka ngokudidiyela lokhu kwehlukana kwalokho esithole ukuthi kuluhlelo lwesoftware olucace kakhulu lwe-pakati https://medium.com/voiptime-cloud-official-blog/why-do-you-need-a-customer-service-call-center-e2465cc6dc26 abahlinzeki laphaya, futhi uzihlole eceleni ngesici. Bheka izinketho zethu ezinhlanu ngokuqhathanisa okuthe xaxa okubandakanya abahlinzeki abaningi.
Esikhundleni sokubhala i-imeyili noma ukuya kumthengisi, amakhasimende angavele akhethe ifoni, yazisa umenzeli ngenkinga yabo, futhi uthole isinqumo. Abantu abaningi bathanda lolu hlobo losizo ngaphezu kwezindlela ezahlukene zokuxhumana ngoba lunikeza usizo olusheshayo nezinketho ezenziwe ngezifiso. Lokhu kusho ukuthi bangafinyelela emathubeni ngokuhlinzekwa ngezinsizakalo, noma basebenze njengokusekelwa kwendabuko futhi baphendule kwizingcingo ezingenayo.
Zikuphi izikhungo zokushayela izingcingo
Ukuya ngokuhlukile kushibhile okuhlukile, I-Intelligence Esebenzisana nayo inikezela ngeplatifomu yamanani abo ehlukile yesoftware, ngentengo yehle ngisho nangokwakhiwa kwamanani entengo aseRandCentral asevele enolaka. Ngenkathi izintengo, inkonzo, ukuthunyelwa nenethiwekhi yefu kusingathwa yiRingCentral ngokwayo, isoftware empeleni inikwa amandla yi-InContact, elinye lamagama amakhulu ngaphakathi kwendlu yezinhliziyo zokushaya. Ngakho-ke iRingCentral ihlinzeka ngomhlaba owodwa omuhle kakhulu, uhlelo oluphambili lwebhizinisi nenethiwekhi eqinile, futhi kulula ukwazi ukuthi amanani entengo anezinhlelo ezintathu ezihluke ngokuphelele. Ngokuvamile kunalokho, kungaba ngumsebenzi onzima ukuhlanganisa ulwazi lwentengo yesoftware yenhliziyo engemuva, nenqubo yesikhathi eside yokuthola isilinganiso.
- Ngemuva kokuguqukela ekubeni yingcweti ekusekelweni kwamakhasimende noma ukuthengiswa okukhulu, ungahambela endaweni ekhokha kangcono ngamahora afiseleka ngokwengeziwe.
- Njengomlingani Wegolide weCisco, onjiniyela bethu banamalayisense wokubonisana endaweni yesikhulumi futhi bangaklama, ukuhlinzekwa, phaka, futhi wenze ngezifiso isinqumo sakho ukuze silingane nezidingo zakho.
- Amakhasimende azovuma umehluko futhi azohlala ethembekile kubhizinisi lakho uma ungaphezulu ngenhla futhi udlule kuwo.
- Kwesinye isikhathi abathengi bensizakalo yamakhasimende abanakho ukukhetha kokuqeda lesi sinqumo futhi basilandele ngokushesha lapho benolwazi olwengeziwe.
- Kunjalo, unganyusa izindleko zakho ukuze $90,000 ngokungeza i-Android ne-BlackBerry.
Ukuhlangana kwevidiyo, bonisa ukwaba, igama elingaqondakali, kanye nebhodi elimhlophe ledijithali konke kuyatholakala ngobulungu bamahhala. Izindlela ezine zokudayela eziguquguqukayo zeqa izixazululo kanye nezinkomba ezimatasa zesikhathi sokukhuluma se-ejenti kathathu. Inikwe amandla yi-AI Esebenzayo, I-Five9 inika amandla abahlinzeki ukuthola amava omthengi ngocingo lonke, i-imeyili, xoxa, mobile, kwezenhlalo nokuningi. Amakamelo Emsebenzini, insiza yokuqongelela ividiyo entsha sha yamakhasimende ebhizinisi e-Facebook, Iwa ngokufuna ukuncintisana kwezinketho. I-CTI (ukuhlanganiswa kwe-laptop-telephony), noma ngokujwayelekile “ikhompyutha telephony,” ukusetshenziswa kwamakhompyutha ukuphatha izingcingo.
Ngenkathi iRingCentral, I-TalkDesk, kanye ne-Intanethi Intelligence akuyona ukuphela kwamageyimu ngaphakathi kwesikhala, bona ngaphandle kokungabaza bahlinzeka ngentengo ecace kakhulu. Ngeplatifomu yabo eyingqayizivele, I-Intelligence Esebenzisana nayo ibonakala iphuzu eliqinile lebhizinisi eliphakathi nendawo ekubhekeni nganoma iyiphi indawo eyisisekelo yokushayela phakathi, noma ezinye izixazululo zenhliziyo ezithuthukile ezengeziwe ezifakiwe.
ISkype ayinikezi izinombolo zomhlangano zabantu abangazifonela, kepha abakhona kungaba yingxenye yezingcingo zomhlangano nge-desktop yamahhala noma izinhlelo zokusebenza zefoni ephathekayo. I-Skype for Business kungenye indlela enhle yezingcingo zomhlaba wonke. Ivumela isibalo esingenamkhawulo sezingcingo njalo ngenyanga kuya enyangeni ngesisekelo samahhala senkomfa 10 amalungu.
